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FAQ | Undersummers

FAQ - Frequently Asked Questions | Undersummers

What is Undersummers?

Undersummers is a women’s clothing and intimates brand dedicated to providing comfortable and stylish solutions for women's needs. Our products are designed to prevent thigh chafing and provide all-day comfort, allowing you to feel confident and empowered in any outfit.

 

What types of products does Undersummers offer?

We offer a wide range of products designed to address various clothing needs. Our collection includes:

  • Shortlettes: Lightweight, breathable, and anti-chafing slip shorts designed to be worn under dresses, skirts, or any outfit where thigh chafing might be an issue.
  • Leggings: Comfortable and versatile leggings perfect for lounging, exercising, or pairing with your favorite tops for a casual look.
  • Panties: Soft, no-pinch panties designed for everyday comfort and confidence.
  • Camisoles, Tanks, and Tees: Fashionable tops that provide layering and smooth coverage under clothing or can be worn on their own as daywear, loungewear or sleepwear.

How do I choose the right size?

We understand the importance of finding the perfect fit. To help you select the right size, we provide detailed sizing charts for each product on our website. Simply refer to the Undersummers sizing guide specific to the item you're interested in to determine the best fit for your body type.

Can I return or exchange my purchase if it doesn't fit correctly?

Yes, we want you to be completely satisfied with your purchase. If you receive an item that doesn't fit as expected, you can return it within 30 days for a full refund or exchange, as a part of our Happiness Guarentee. Please make sure the item is unworn, unwashed, and in its original packaging with all tags attached.

How do I care for my Undersummers products?

To ensure the longevity of your lingerie slip short shortlettes, we recommend following the care instructions provided on the product's label. In general, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid using bleach or fabric softeners, as these can damage the fabric and affect the garment's performance.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. For more information on international shipping options and rates, please visit our Shipping & Delivery page or contact our customer service team for assistance.

How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at info@undersummers.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide exceptional service to our customers.

Are your products eco-friendly and sustainable?

Our Lux Cotton Collection is sustainable and eco-friendly! At Undersummers, we offer carbon neutral shipping, and are actively trying to reduce product packaging and reuse packaging whenever possible .

Does Undersummers have an affiliate program?

We do! The Undersummers affiliate program allows participants to earn a commission by promoting our products. Affiliates receive a unique referral link and marketing materials to share with their audience. They can track their sales and earnings through an affiliate dashboard.

The program is free to join, and affiliates get paid for every successful referral. For more information and to sign up, visit the Undersummers affiliate page.

How about wholesale? Does Undersummers have wholesale opportunities?

Undersummers offers a wholesale program for businesses interested in purchasing their products in bulk at a discount for resale purposes. Signing up for a wholesale account is free. For more details and to create an account, visit the Undersummers wholesale page.

Does Undersummers offer discounts?

Undersummers offers a discount for military and government employees through GovX ID. This program is designed to honor their service and dedication by providing them with special pricing on Undersummers products. Eligible individuals can verify their status through GovX ID to access the discount. Learn more by visiting the GovX ID Military Discount page.

How can I stay updated on new product releases and promotions?

To stay in the loop with the latest news, product releases, and exclusive promotions, we encourage you to subscribe to our newsletter. You can sign up on our website (at the bottom of every website page) to receive updates directly to your inbox. 

Additionally, follow us on social media platforms like Instagram and Facebook for behind-the-scenes content and special announcements.